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Pfaff Porsche

Limited-contact service appointments

Pfaff Porsche is pleased to offer service appointments that minimize physical interaction or contact during this challenging time. 

How does a limited-contact appointment work?

  • When you arrive at the dealership, please pull up to the drive-through doors – but do not drive in
  • A Service Assistant, wearing personal protective equipment for added safety, will meet you at your vehicle to check you in
  • Your Service Advisor will call your mobile number to walk through your appointment details and to finalize your paperwork
  • We will forego a signature on the work order, but your Service Advisor will note the time, date, and your authorization
  • If you have arranged alternative transportation, (i.e., someone giving you a ride) we ask that you move to their vehicle, leaving your keys in yours
  • If you are picking up a replacement vehicle, a MOTUS representative will meet you with a disinfected replacement vehicle, with the necessary paperwork for you to sign – following the same precautions as the check in-process

While you are away:

  • We will disinfect of your vehicle (please note: this is not a detail)
  • Our technicians will perform your requested service(s)
  • We will re-disinfect your vehicle and advise you that it is ready for pickup

When you arrive back at the dealership:

  • If you are in a replacement vehicle, please pull up to the drive-through doors but do not enter; if you are arriving in an alternative fashion, give us a call when you’ve arrived
  • We will bring out your fully disinfected keys, paperwork, and credit card machine, so you can receive your vehicle with minimal interaction
  • Your advisor will be available to answer all your questions and review your paperwork by phone; we also offer mobile payment and TD Merchant portals, which allow you to pay over the phone
  • Your invoice will be sent electronically